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Shipping/Delivery Charges

Red Band UK reserves the right to charge delivery where it is deemed as necessary on selected items and orders at its discretion.

Due to the extreme variation in nature of the product(s) we sell (size, weight, volume and value), the nominal amount we charge for the associated delivery of the same may often vary from product to product and/or order to order as well as geographical location. The amount charged for delivery will wherever possible be a nominal amount which is less than the actual associated delivery cost(s), with the remainder of cost being satisfied by Red Band UK. Where delivery charges are applied, these will be displayed in both the shopping basket and at checkout, and will be clearly apparent. If you only see a ‘collection in store’ option then you may have a product (such as long beams or oversized palletised items) in your basket that is restricted to your chosen postcode. If you need to clarify or to check restricted items, please contact us to confirm.

We use a combination and a number of different courier partners to deliver your goods to you, including parcel delivery companies for smaller, more manageable items and pallet delivery services for larger, heavier and obtuse loads. A number of influencing factors including the delivery location, courier service levels within a given area may also determine the courier we select from order to order. Other influencing contributory factors like the weight, length, cube, value, state (liquid or solid) and method of delivery will also contribute to the determination and calculation of the associated charge applied, or part thereof.

The delivery partners we use typically classify the UK as consisting of two parts, mainland and Premium postcodes (typically highlands and islands locations). The amount they charge for their services often varies between the classifications (mainland and highlands and islands), as does their service levels (mainland typically 24-48 hours, Premium postcodes typically 3-5 working days). Service restrictions may also apply to goods to be delivered to Premium postcode areas due to vehicle limitations and other contributory factors. Charges to Premium postcodes will generally be higher than those to mainland addresses and it may be necessary to additional delivery charges to be applied post sale as a result. In all circumstances where a supplementary delivery charge is deemed necessary for any of the above reasons and has not been charged for, we will contact you within one working day to notify you and advise you of any associated charge and provide you with the option to pay a nominal supplementary amount which we will calculate for you based on the individual characteristics of your order, or alternatively the option to cancel your order and have all monies paid refunded to you in full.

We endeavour where possible to deliver items like garden tractors and outfront riders on our own transport. Not only does this ensure that these items are delivered safely, it also provides us with opportunity to talk purchasers through the operation of their mower, for which there is no additional charge. The statutory charge applied for delivery at checkout for the above items applies to delivery of the same within 100 miles radius of Red Band UK (LE7 3XA). We reserve the right to charge additional monies for deliveries outside this geographical area, which will only be charged following prior consultation and agreement with the purchaser as to the amount of additional monies in question. In certain circumstances, due to geographical distances involved and other constraints, it may be necessary to deliver such products via our network of courier partners. Items delivered by this means would be delivered palletised and suitably packed in protective packaging. It would be the responsibility of the purchaser to remove and discard associated packaging. There would also be no product handover in such circumstances either.

UK mainland consists of the following postcode areas:

England & Wales:

AL, B, BA, BB, BD, BH, BL, BN, BR, BS, CA, CB, CF, CH, CM, CO, CR, CT, CV, CW, DA, DE, DH, DL, DN, DT, DY, E, EC, EH99, EN, EX, FY, GL, GU, HA, HD, HG, HP, HR, HU, HX, IG, IP, KT, L, LA, LD, LE, LL, LN, LS, LU, M, ME, MK, N, NE, NG, NN, NP, NR, NW, OL, OX, PE, PL, PO1-22, PR, RG, RH, RM, S, SA, SE, SG, SK, SL, SM, SN, SO, SR, SS, ST, SW, SY, TA, TF, TN, TQ, TR, TS, TW, UB, W, W1, WA, WC, WD, WF, WN, WR, WS, WV, YO.

Scotland:

AB10-30, AB39, DD, DG, EH1-55, FK1-16, G, KA1-26, KA29-30, KY, ML, PA1-19, PH1-14, TD.

Premium Delivery Areas:

Remote Scottish mainland consists of the following postcode areas:

AB31-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH15-41, PH49-50.

Highlands & Islands consists of the following postcode areas:

HS1-9, IV40-56, KA27-28, KW15-17, PA20, PA41-49, PA60-80, PH41-44, ZE1-3.

Northern Ireland:

BT1-94.

Isle of Wight:

P030-41.

Isle of Man:

IM.

Isles of Scilly:

TR21-25

Channel Islands:

JE, GY.

We endeavour to despatch orders within 1 to 5 working days from receipt of order, subject to the time of order placement and the day an order is received (i.e weekday or weekend, public holiday etc). If a product is temporarily out of stock and cannot be delivered within 10 days, we will notify you of the delay and provide you with the opportunity to wait for goods to be received in or cancel your order and have monies paid for outstanding items refunded to you in full. We reserve the right to deliver an order in instalments by separate delivery shipments.

If you are concerned about the stock position of an item(s), require goods on a time sensitive basis and wish to upgrade the associated delivery to a timed service (i.e pre-10:30AM, pre-12PM, Saturday AM), or wish to arrange delivery outside of the UK, please contact our Sales and Support team who will gladly assist you.

Our Sales & Support team are available on 0116 260 2601 (+44 116 260 2601 outside the UK) between 8:30AM and 5.00PM Monday to Friday (excluding Bank and Public Holidays), or can be contacted via email; [email protected]

Returns, Changes & Cancellations

When as a consumer you make a purchase from us at distance (i.e online, over the phone etc) this constitutes as being an off-premises contract.

This entitles you a cooling-off period of up to 14 days from receipt of goods during which you may exercise your right to cancel your contract and return goods purchased without giving a reason for doing so. Conditions do however apply.

To exercise the right to cancel/return your order, you must first inform us of your decision to cancel by a clear statement by email, letter or via our contact form.

The return of any item will only be accepted on our strict agreement of the same prior to its return. Goods returned must be in the same new and unused condition as supplied, including the original packaging in which goods were supplied. Such packaging must be complete and in a condition which would not preclude the further resale onwards of goods supplied.

Non-standard, special order or items that have been used, fleeted, etched or in a condition which precludes them for resale as new are non-returnable and will not be accepted back for return.

As the purchaser you are responsible for arranging the safe return of agreed unwanted goods to us and at your cost.

We reserve the right to make a deduction from any reimbursement issued for the loss or diminished value of any goods supplied which are returned to us, including the cost of originally despatching subsequently unwanted goods. We are also not financial responsible nor will provide refunds for items returned to us which are lost or damaged in transit back to us. We also will not accept any associated handling charges for goods returned to us.

Any agreed refunds or reimbursements will be made by us within 5 working days of goods being safely returned to ourselves, although it should be noted that payment providers can take longer to return these monies to you, which is sadly outside of our control. We will advise you of any deductions from the amount refunded to you prior to your refund being authorised.

Please note that all refunds will be processed using the same, original method used when purchasing the goods.

In the unlikely event that you receive an item which is in any way defective, please contact us immediately to discuss your findings and identify an agreed resolution.

In the event that you are not able to arrange the return of an item/goods back to ourselves, please contact us and we will endeavour where possible to arrange this for you. It should be noted that a charge will also be made for the cost for returning goods which will be deducted from any refund made, in addition to the cost of the original outgoing delivery cost(s). In such circumstances, it is still the obligation of the purchaser to ensure goods are suitably packaged for their safe return.

Damages, Shortages or Loss of Goods

No claim for damage in transit, shortage of delivery or loss of goods will be accepted unless the purchaser has provided us with written notice of such damage, shortage or loss with reasonable particulars thereof within 7 days of receipt of the goods or (in the case of loss) of receipt of the invoice or other notification of despatch. Red Band UK Ltds’ liability, if any, shall be limited to replacing or (in its discretion) repairing such goods and it shall be a condition precedent to any such liability that the purchaser shall, if so requested, have returned damaged goods to Red Band UK Ltd within 14 days of such request.

The purchaser shall not be entitled to make any claim against Red Band UK Ltd for any consequential loss arising out of such damage, shortage or loss as aforesaid.

Our Sales & Support team are available on 0116 260 2601 (+44 116 260 2601 outside the UK) between 8:30AM and 5.00PM Monday to Friday (excluding Bank and Public Holidays), or can be contacted via email; [email protected]

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