COVID-19 Operating Update
We remain open for business and are working to Government guidelines relating to social distancing.
In view of the above, visits to our premises are now strictly by appointment only.
Our carrier partners continue to provide uninterrupted daily deliveries on our behalf, whilst again observing newly established working practices which respect social distancing. Please see our normal delivery policy below:
Red Band are pleased to offer free delivery to UK mainland for orders above £75 including VAT.
The majority of orders received before 3pm on weekdays (excluding bank holidays) will be shipped that afternoon . In some instances, where stock is delayed, it may take an extra few days before we are able to ship your order. If you are concerned about the stock or lead time of certain items, please contact the office by phone or web chat and we will clarify for sure when we can dispatch. Orders are not shipped on weekends or bank holidays.
In some cases we may have to contact you to discuss your order if our payment gateway provider flags up a discrepancy with your billing details. Contact would be made via phone as soon as possible, on a weekday before 5pm.
Customers should expect to receive their orders within 3 working days unless otherwise advised. If your goods have not been received after 3 days, please call 0116 260 2601 or email firstname.lastname@example.org
Due to additional charges levied by our delivery agents, the following postal codes may be subject to additional surcharges: AB, BT, FK, GY, HS, IM, IV, JE, KA ,KW ,PA, PH, ZE. We always endeavour to absorb extra delivery charges, but if we do need to amend your order based on your location, we will contact you within one working day of your order.
For items required for delivery outside the UK or for multiple delivery addresses, please contact our Sales office with your delivery requirements, and we will endeavour to provide you with the most economical price. Our Sales & Support team are available on 0116 260 2601 (+44 116 260 2601 outside the UK) between 8:30am and 5pm Monday to Friday (excluding Bank Holidays).
Returns, Changes & Cancellations
You are entitled to cancel your order from the moment you place it and up to seven working days after you receive goods. Should you decide to return an item(s) purchased from us, it is the obligation and cost of the purchaser to arrange the safe return of all unwanted goods to us. Additionally, you should send written notice of your decision to cancel your order and return your unwanted item(s) to us by email, letter or fax. Such notification must be received within the time of placing the order and within seven working days of receiving goods. Anything cancelled after delivery will be treated as a return accordingly.
The return of any item will only be accepted on our strict agreement of the same prior to its return. Goods returned must be in the same new and unused condition as supplied and may be subject to a restocking fee.
Non-standard, special order items and items that have been used, fleeted, etched or in a condition which precludes them for resale as new are non-returnable and will not be accepted back for credit.
In the unlikely event that you receive an item which is in any way defective, please contact us immediately to discuss your findings and identify an agreed resolution.
Damages, Shortages or Loss of Goods
No claim for damage in transit, shortage of delivery or loss of goods will be accepted unless the purchaser has provided us with written notice of such damage, shortage or loss with reasonable particulars thereof within 7 days of receipt of the goods or (in the case of loss) of receipt of the invoice or other notification of despatch. Red Band UK Ltds' liability, if any, shall be limited to replacing or (in its discretion) repairing such goods and it shall be a condition precedent to any such liability that the purchaser shall, if so requested, have returned damaged goods to Red Band UK Ltd within 14 days of such request.
The purchaser shall not be entitled to make any claim against Red Band UK Ltd for any consequential loss arising out of such damage, shortage or loss as aforesaid.