Delivery and Returns

Shipping/Carriage Charges

Red Band are pleased to offer free delivery to UK mainland for orders above £100 including VAT.

The majority of orders received before 3pm on weekdays (excluding bank holidays) will be shipped that afternoon . In some instances, where stock is delayed, it may take an extra few days before we are able to ship your order. If you are concerned about the stock or lead time of certain items, please contact the office by phone or web chat and we will clarify for sure when we can dispatch. Orders are not shipped on weekends or bank holidays.

In some cases we may have to contact you to discuss your order if our payment gateway provider flags up a discrepancy with your billing details. Contact would be made via phone as soon as possible, on a weekday before 5pm.

Customers should expect to receive their orders within 3 working days unless otherwise advised. If your goods have not been received after 3 days, please call 0116 260 2601 or email [email protected]

Due to additional charges levied by our delivery agents, the following postal codes may be subject to additional surcharges: AB, BT, FK, GY, HS, IM, IV, JE, KA ,KW ,PA, PH, PO, ZE. We always endeavour to absorb extra delivery charges, but if we do need to amend your order based on your location, we will contact you within one working day of your order.

Please contact us if you need delivery to Northern Ireland or the Republic of Ireland because of logistical obstacles and prohibitive additional fees.

For items required for delivery outside the UK or for multiple delivery addresses, please contact our Sales office with your delivery requirements, and we will endeavour to provide you with the most economical price. Our Sales & Support team are available on 0116 260 2601 (+44 116 260 2601 outside the UK) between 8:30am and 5pm Monday to Friday (excluding Bank Holidays).

Returns, Changes & Cancellations

You are entitled to cancel your order from the moment you place it and up to seven working days after you receive goods. Should you decide to return an item(s) purchased from us, it is the obligation and cost of the purchaser to arrange the safe return of all unwanted goods to us.

The return of any item will only be accepted on our strict agreement of the same prior to its return. Goods returned must be in the same new and unused condition as supplied.

To exercise the right to cancel/return your order, you must inform us of your decision to cancel by a clear statement by email, letter or our contact form.

To meet the cancellation deadline it is sufficient for you to send your communication concerning your exercise of right to cancel before the above period has expired.

Non-standard, special order items and items that have been used, fleeted, etched or in a condition which precludes them for resale as new are non-returnable and will not be accepted back for credit.

In the unlikely event that you receive an item which is in any way defective, please contact us immediately to discuss your findings and identify an agreed resolution.

We reserve the right to make a deduction from the reimbursement for the loss in/ diminished value of any goods supplied, and then returned, if the loss is as a result of any unnecessary handling by yourself.

With the continuing rise of carriage costs (especially on palletised goods) any returns may be further subject to a deduction of the original outgoing costs that we will have incurred from despatching with our couriers.

Before refunding a return we will make you aware of any such deductions that will be made.

In the event you are not able to return the goods back to ourselves, please contact us and we can provide you a quotation for the associated cost for collection. This in turn will be deducted from the final refund. It would still be your obligation to ensure that it is safely packaged and handed to the arranged return carrier.

Any refunds and reimbursements will be dealt with within 14 days of the goods being safely returned to ourselves. Refunds will be processed using the same, original method used when purchasing the goods.  

Damages, Shortages or Loss of Goods

No claim for damage in transit, shortage of delivery or loss of goods will be accepted unless the purchaser has provided us with written notice of such damage, shortage or loss with reasonable particulars thereof within 7 days of receipt of the goods or (in the case of loss) of receipt of the invoice or other notification of despatch. Red Band UK Ltds' liability, if any, shall be limited to replacing or (in its discretion) repairing such goods and it shall be a condition precedent to any such liability that the purchaser shall, if so requested, have returned damaged goods to Red Band UK Ltd within 14 days of such request.

The purchaser shall not be entitled to make any claim against Red Band UK Ltd for any consequential loss arising out of such damage, shortage or loss as aforesaid.