Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Red Band UK’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘Red Band UK Ltd’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Units 41-45 The Warren, East Goscote Industrial Estate, East Goscote, Leicester, LE7 3XA, United Kingdom. Our company registration number is 1572510 and is registered in England, United Kingdom. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
No claim for damage in transit, shortage of delivery or loss of goods will be entertained unless the customer shall have given to Red Band UK Ltd written notice of such damage, shortage or loss with reasonable particulars thereof within 14 days of receipt of the goods or (in the case of loss) of receipt of the invoice or other notification of despatch. Red Band UK Ltd’s liability, if any, shall be limited to replacing or (in its discretion) repairing such goods and it shall be a condition precedent to any such liability that the customer shall if so requested have returned damaged goods to Red Band UK Ltd within 14 days of such request.
The customer shall not be entitled to make any claim against Red Band UK Ltd for consequential loss arising out of such damage, shortage or loss as aforesaid.
Changes and Cancellations
Under the United Kingdom Distance Selling Regulations you are entitled to cancel your order/contract between time of placing your order up until the item is delivered. Anything cancelled after delivery will be treated as a return accordingly.
When as a consumer you make a purchase from us at distance (i.e online, over the phone etc) this constitutes as being an off-premises contract.
This entitles you a cooling-off period of up to 14 days from receipt of goods during which you may exercise your right to cancel your contract and return goods purchased without giving a reason for doing so. Conditions do however apply.
To exercise the right to cancel/return your order, you must first inform us of your decision to cancel by a clear statement by email, letter or via our contact form.
The return of any item will only be accepted on our strict agreement of the same prior to its return. Goods returned must be in the same new and unused condition as supplied, including the original packaging in which goods were supplied. Such packaging must be complete and in a condition which would not preclude the further resale onwards of goods supplied.
Non-standard, special order or items that have been used, fleeted, etched or in a condition which precludes them for resale as new are non-returnable and will not be accepted back for return.
As the purchaser you are responsible for arranging the safe return of agreed unwanted goods to us and at your cost.
We reserve the right to make a deduction from any reimbursement issued for the loss or diminished value of any goods supplied which are returned to us, including the cost of originally despatching subsequently unwanted goods. We are also not financial responsible nor will provide refunds for items returned to us which are lost or damaged in transit back to us. We also will not accept any associated handling charges for goods returned to us.
Any agreed refunds or reimbursements will be made by us within 5 working days of goods being safely returned to ourselves, although it should be noted that payment providers can take longer to return these monies to you, which is sadly outside of our control. We will advise you of any deductions from the amount refunded to you prior to your refund being authorised.
Please note that all refunds will be processed using the same, original method used when purchasing the goods.
In the unlikely event that you receive an item which is in any way defective, please contact us immediately to discuss your findings and identify an agreed resolution.
In the event that you are not able to arrange the return of an item/goods back to ourselves, please contact us and we will endeavour where possible to arrange this for you. It should be noted that a charge will also be made for the cost for returning goods which will be deducted from any refund made, in addition to the cost of the original outgoing delivery cost(s). In such circumstances, it is still the obligation of the purchaser to ensure goods are suitably packaged for their safe return.
Payments
Once your purchase has completed on the website, the transaction is still subject to checks by our payment merchants. We may contact you to verify your details if we are recommended to do so by our payment merchant, which could require you to contact your bank to obtain a verification code. This is part of standard fraud procedures and is not necessarily a reflection of your previous payment history. If the transaction cannot be verified then we will cancel and refund the transaction.
PayPal
The Red Band UK website is set up to accept payments by PayPal, but we reserve the right to cancel and refund transactions, for example if the delivery address does not match the PayPal account address. We may contact you to arrange alternative payment methods should we be alerted to inconsistencies in the payment details.
