Delivery & Returns
* Carriage/delivery is charged as an extra (in addition) to the purchase price of all items listed on our website, with the exception of all orders received via our website that exceed £350 (+VAT) and which are destined for delivery to a UK mainland address. Orders which have a value of less than £350 (+VAT) and/or are destined for delivery to a non UK mainland address (i.e. highlands, islands and locations not within the UK) will be charged extra for delivery.
As the size, weight and value of products within our extensive product range can vary so tremendously, the cost of carriage will often vary from item to item. If you proceed to basket, the delivered cost of your purchase will be clearly displayed at this point.
Ultimately, carriage is an additional cost to all businesses, and we at Red Band UK Ltd feel it far more appropriate to freely disclose the amount we charge for delivery of an item, instead of concealing within the associated purchase price.
For multiple items being delivered to a single delivery point simultaneously, please contact our sales office on 0116 260 2601 (+44 116 260 2601 outside the UK), as often multiple items can be shipped for a one off lower cost. For items required for delivery outside the UK, please contact our sales office with your delivery requirements, and we will endeavour to provide you with the most economical price for the same.
The return of any item will only be accepted on our strict agreement of the same prior to its return.
If agreed, the following conditions may apply:
- Standard items will be subject to a 20% handling charge
- It is the obligation of the purchaser to arrange the safe return of all unwanted items to Red Band UK, and at their cost. Alternatively, Red Band UK can arrange return carriage, which will be chargeable as an extra, and in addition to the stated 20% handling charge.
Non standard and special order items are non-returnable and will not be accepted back for credit.
Damages, Shortages or Loss of Goods
No claim for damage in transit, shortage of delivery or loss of goods will be entertained unless the customer shall have given to Red Band UK Ltd written notice of such damage, shortage or loss with reasonable particulars thereof within 14 days of receipt of the goods or (in the case of loss) of receipt of the invoice or other notification of despatch. Red Band UK Ltd's liability, if any, shall be limited to replacing or (in its discretion) repairing such goods and it shall be a condition precedent to any such liability that the customer shall if so requested have returned damaged goods to Red Band UK Ltd within 14 days of such request.
The customer shall not be entitled to make any claim against Red Band UK Ltd for consequential loss arising out of such damge, shortage or loss as aforesaid.
Changes and Cancellations
Under the United Kingdom Distance Selling Regulations you are entitled to cancel your order/contract between time of placing your order up until the item is delivered. Anything cancelled after delivery will be treated as a return accordingly.